
FedEx Digital Transformation Case Study – Modernizing IT to Maximize Value, Agility, and Growth
Table of contents: Introduction Driving service excellence through digitalization and innovation Increasing agility with data-driven decisions and collaboration Delivering global governance and insights with TBM FedEx provides reliable and fast delivery to over 220 countries and territories, linking markets that encompass over 99% of the gross domestic product of the world. FedEx is the world’s largest cargo airline with over 650 aircraft, 100,000 vehicles, and 450,000 staff members, shipping 12 million pounds of goods daily. FedEx’s case study of modernizing its IT to maximize value, agility, and growth offers more than lessons in infrastructure—it offers a blueprint for how modern








