Ecommerce Technology Tools And Customer Engagement
If you want your brand to be successful, create engaged audiences and excellent customer experience. You have to make the tough process of buying seem easy. Top-Notch customer experience is so profitable that the customer experience and relationship management software market alone is considered to be worth US$48.2 billion and it is gradually rising. There are so many options for marketers to consider that is overwhelming. Global retail e-commerce sales are expected to reach $4.8 trillion by 2021. (Statista) Customer experience will surpass price and product as the key brand differentiator by the year 2020. — Customers 2020 Report “Brick





