A B2B webstore as fast and effortless as their bikes:
Riese & Müller is noted for their electric and foldable bikes. Their ground-breaking designs set the bar for quality and technological innovation in the luxury bicycle segment. For more than 25 years, the Darmstadt, Germany-based company has changed urban mobility with its distinctive bicycle concepts. Over 350 employees work for the company in development, manufacturing, and distribution, and their high-quality bicycles have earned numerous awards. Riese & Müller maintains close contact with their B2B customers by maintaining a tight network of dealers, test facilities, “experience” stores, and even a private training facility.
Riese & Müller joined the race to the Top:
The implementation started in December 2016. Using Magento Commerce 2.1, netz98 developed a convenient pre-ordering solution and a digital dealer portal. As part of the company’s digital transformation, they replaced the analog order process and elevated it to a new level. By creating a user-friendly bike configurator, customers could conveniently and securely select suitable bikes for purchase.
In nearly real-time, a complicated, custom-created validation mechanism ensured error-free processing of over 1.2 million possible product combinations.
A high-performance solution:
The newly updated website was live on time in March 2017. Riese & Müller introduced a new powerful product configurator as well as a digital pre-ordering option for 2017 yearly purchases to its retail partners in the fall of 2017. Due to its ease of use and outstanding performance, the solution was extremely favorably received by dealers.
With orders automatically transferred to the ERP, Riese & Müller observed an immediate boost in sales volume. The new digital ordering process gave greater transparency for both the dealer and the manufacturer, and the initiative was a huge success.