
How to Improve Ecommerce Customer Experience in 2017
Customer experience (CX) is going to be the focal point of ecommerce businesses this year. If ecommerce businesses (small or large) do not focus on customer experience, they are bound to loose as much as 23 percent of their annual online revenues. It is not an understatement that customer experience is soon going to come along with price and product as a vital brand differentiator. “Gartner data states that around 42% of CEOs believe that enhanced CX can be a crucial factor in driving more traffic. On the other hand, for 80% of B2B customers, CX is a key element that influences










