The outbreak of Coronavirus or COVID-19 has compelled companies to step up their digital transformation game. Before and After COVID-19, four areas have seen a dramatic shift in the Digital Transformation.
The four areas are:
- On-demand food and services
- Virtual events
- The cloud
A lot of people that used to disapprove working from home are now working remotely. Work-life is different for all of us from bankers, to aerospace engineers, to almost every teacher. Furthermore, we are telecommuting to our friends, spending time with each other using video calls also, to avoid complete isolation.
On-Demand Food And Services
Delivery of grocery is normal for all and a little delay in it frustrates, even those who would not have even cared for such a thing in the past. Insurance companies that used to be reluctant in reimbursing for telehealth or remote services, will now have to reimburse patients for things like remote therapy. In these times you need to change how your merchandise and services are supplied.
Congregations and flights are not allowed which is why many companies have moved their resources to digital events or digital content. It is yet to see if the fall will be a busier events season, or businesses will choose online events over in-person events.
Without the cloud during the Coronavirus pandemic, companies would struggle to share and co-edit documents securely, access analytics, and much more. Even short physical distances would present a challenge for collaboration between coworkers without the cloud. Real-time wouldn’t be as easy, streaming would be a problem, smartphones wouldn’t be smart, and rapid data a challenge – to name a few.
With the absence of the cloud during the COVID-19 outbreak, it would be difficult for companies to share and co-edit documents safely, access analytics, and much more. Those not used to working digitally, COVID-19 might have advanced your timeline for a digital transformation and that’s a good thing.
Make digital transformation a part of the culture and experience of your company. Form a much more manageable transformation by following the following 10 steps and get there faster.
1. Customer focus:
Shift the focus of your company from being product-focused to being customer-focused. Customers need to be the driving force behind technology decisions. Try to make things easier and simpler for them instead of making things easier for your company.
2. Organizational Structure:
Organizations should break down internal silos to form a unified structure that welcomes change. Consult executives and leaders having the new digital vision.
3. Change Management:
The change will be beneficial for your company, no matter how hard it seems to implement. When employees oppose digital transformations, it usually fails. The most efficient change management attempts are in line with the latest, dynamic business environment.
4. Transformational Leadership:
An effective digital transformation begins when the top leaders lead employees towards it. Each leader has a role to play in campaigning for digital change and joining the digital transformation with the larger and long-term goals of the company.
5. Technology Decisions:
It is not just one department but the entire organization is impacted by digital transformation. An average of 15 individuals is included in most technology purchase judgments, meaning everyone’s opinions need to be heard.
All data systems have to collaborate and be combined into the company’s internal processes. A streamlined data approach is needed for a successful digital transformation.
7. Internal Customer Experience:
Employees can be considered internal customers of an organization, therefore while concentrating on digital solutions for customers, organizations should also consider them. Get feedback from the employees and offer consumer-grade technology solutions to enable employees to offer an incredible experience.
8. Logistics And Supply Chain:
From how fast items are manufactured to the pace and efficiency of order fulfilment and delivery, digital transformation can help a lot. However, to completely leverage a transformation, companies should find ways to digitize and improve the supply chain.
9. Data Security, Privacy, And Ethics:
Implementing the latest digital solutions paves the way to new queries about data security. Consumers might think that their personal data is not safe, which means you need to implement company-wide standards for privacy and security.
10. Evolution Of Products, Services, And Processes:
For digital transformation, you need to change the way your company carries its merchandise and services. Find the most effective and novel solutions. Work on every aspect of the organization. Digitizing all aspects of your business will blur the line between digital and physical stores.
Attempting to do what is different and unknown can be challenging but its benefits can be lasting. Maybe the silver lining for businesses in the age of COVID-19 is that what seems to be a forced change can have a positive impact on your employees, partners, customers, and business.