How SaaS & PaaS Facilitates Digital Transformation

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Cloud technology improves customer experience, enhances business processes, and adds flexibility to an enterprise IT architecture. Cloud services of several types such as IaaS, Paas, & SaaS are adopted by organizations. Some recent studies reveal that Infrastructure as a Service (IaaS) over the public cloud will have the quickest growth rate. The revenue growth of such services is remarkable.

Actually, organizations are finding solutions on the cloud which allow them to concentrate on their main business and simultaneously their infrastructure, as well as applications, function at optimal with the help of adaptable cloud solutions. There will be growth as companies are avoiding investing in building data centers, and combining their data center needs. Likewise, organizations will demand Software as a Service because they are understanding how economical such a setup is and how flexible it is to run loads of work in comparison to having an on-premise setup.

Cloud Integration Platform


Since organizations are shifting to cloud computing, however, you do not have to take all of your IT systems to the cloud. You can keep some sensitive data or legacy applications data within the organization, and call it on-premise data.  A third-party cloud vendor maintains the private cloud within the organization while the community cloud runs through organizations and handled by another party.

The communication connection between your on-premise and your cloud data over your integration platform is referred to as hybrid integration.  This approach is used by many firms to benefit from the cloud computing space and to keep the sensitive data private and in control.

How Does Integration Happen In A Cloud Integration Platform?

Integration patterns are many.

  • Service-Oriented Architecture (SOA)
  • Enterprise Service Bus (ESB)
  • Managed APIs

A new report from Gartner revealed that more than 85% of new packaged customer service and support software will be delivered on a cloud-based model by 2019 and Software-as-a-Service (SaaS) will develop as a crucial selection feature for customer relationship management (CRM) customer engagement centers.

Service-Level Integration (SOA)


Cloud is an economical solution for a business offering Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).

  • The most fundamental service of a cloud service is IaaS. It deals with IT infrastructure, servers, virtual machines, storage, networks, and operating systems.
  • PaaS is an on-demand setting for growth, testing, delivery, and handling the applications. It intrinsically uses IaaS and developers can develop web or mobile applications faster without fretting about the setup.
  • The software applications and underlying infrastructure and maintenance are hosted and handled by SaaS cloud providers. The sensitivity of the data being saved and regulatory compliance will decide the extent of the usage of cloud computing.

Best Practices Of SaaS Integration


SaaS applications should be having user-friendly features that can be understood without much struggle. It needs to be customer focussed with the standard expectation of features that should satisfy the customers from beginning to end. Interactive support should be available for the users. All frequently asked questions (FAQ) and features for self-service and simple guidance should readily available. There should be a provision for feedback. Hire the right team for positive customer service, and build trust with customers.

Integrate SaaS with other applications. It should be in operational performance in SLA and need to support compliance board regular guidelines and protocols. Monitor SaaS for lookouts for interruptions and resolve. To fulfill increasing digital needs, cloud capabilities are accessible in many types as enterprises shift into a cloud-first mode that consists of working with two or more cloud providers.

Going Native With PaaS


The more organizations incorporate usage of cloud platforms to enhance competitiveness, the more it is required for them to commit to cloud-native capabilities featuring swiftness, speed, and constant novelty. Once the requirement for cloud-native apps is understood, the impacts of complexity including multi-cloud complexity and application development complexity, in particular, will be surfaced.

Such intricacies are addressed by PaaS by providing new stages of modularity, adaptability, safety, and flexibility. Reliable, probable, and safe PaaS environments allow developers to arrange and run apps in production through an integrated self-service model that makes an extremely difficult set of IT functionalities simple and supports constant delivery.

At present, it is available from lots of vendors through over 21 service types. PaaS providers handle the software development infrastructure including runtime, middleware, operating system, virtualization, servers, storage, and networking. The development tools provided by PaaS can be personalized, and the software created by developers be administered either by the user or their PaaS provider.

Which Paas Is Right For Your Clients?

In this age of digital transformation, it cannot be said which PaaS offering is best for your needs. Everything, including software development platforms, is a moving target. Therefore vendor lock-in is an actual risk, which is why you need to find out an open-source PaaS where the importance is given to application portability and auto-scaling, infrastructure security, dynamic routing, role-based access for deployed applications, and support for multiple IaaS providers. Take suggestions from a vendor-neutral technology advisor with good PaaS experience if you are unsure about which path to PaaS is best to adopt.

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